To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.


Delivery charges for orders from the Online Shop?
At Mattress Temple, we offer free delivery for all orders placed through our Online Shop. We believe that your convenience and satisfaction should not be hindered by additional charges. Rest assured, when you shop with us online, your mattress will be delivered right to your doorstep without any delivery fees.
How long will delivery take?

At Mattress Temple, we strive to ensure prompt delivery of your order. The exact delivery time may vary depending on factors such as your location and product availability. Generally, you can expect your mattress to be delivered within 7-10 business days from the date of purchase. We understand the importance of a good night's sleep, and we work diligently to get your mattress to you as quickly as possible. Once your order is placed, we will provide you with a more accurate estimated delivery timeframe.

What exactly happens after ordering?

After placing your order with Mattress Temple, we initiate a series of processes to ensure a smooth and efficient delivery experience for you. Here's a step-by-step breakdown of what happens after ordering:

1. Order Confirmation: Once your order is placed, you will receive an email confirmation containing the details of your purchase. This confirms that we have successfully received your order.

2. Processing and Preparation: Our team will immediately begin processing your order. This involves verifying the product availability, checking the specifications, and preparing your mattress for shipment.

3. Shipment Arrangement: Once your mattress is ready for delivery, we coordinate with our trusted shipping partners to schedule the shipment. This includes arranging the appropriate transportation and logistics to ensure your mattress arrives safely and on time.

4. Tracking Information: We will provide you with tracking information, usually via email, so you can monitor the progress of your delivery. This allows you to stay updated on the status and estimated arrival time of your mattress.

5. Delivery: Our delivery team will bring your mattress directly to your designated delivery address. They will handle the installation and setup if required, ensuring your complete satisfaction.

6. Enjoy Your New Mattress: Once your mattress is delivered, it's time to enjoy a comfortable and restful sleep! Feel free to reach out to us if you have any further questions or need assistance with your new mattress.

Throughout this process, we prioritize open communication and customer support. If you have any concerns or require additional information, our customer service team is always available to assist you.

Do I receive an invoice for my order?

Yes, absolutely! When you place an order with Mattress Temple, you will receive a detailed invoice for your purchase. The invoice serves as a confirmation of your order and includes essential information such as the item(s) ordered, quantities, prices, any applicable discounts or promotions, and the total amount paid. It also includes the billing and shipping addresses provided during the checkout process.

How can I return an order?
We understand that sometimes items may not meet your expectations, and we want to make the return process as easy as possible for our customers. To initiate a return, please contact our customer service team within 30 days of receiving your order. We will provide you with a return authorization number and instructions on how to return the item(s) in their original packaging. Please note that some items, such as mattresses and bedding products, may have specific return requirements due to hygiene and safety concerns.