INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
We strive to provide accurate and detailed product images that represent the actual items as closely as possible. However, please note that there may be slight variations in color or texture due to differences in computer monitors or lighting conditions.
Additionally, we work with multiple manufacturers and suppliers, so there may be slight variations in the design or features of the product. Rest assured, we always aim to deliver high-quality products that meet or exceed our customers' expectations. If you have any concerns about the product you receive, please contact our customer service team, and we will do our best to address your concerns.
Where can I view my sales receipt?
We provide digital sales receipts for all purchases made on our website. After placing an order, you will receive an email confirmation that includes a summary of your purchase and a link to your digital receipt. You can also access your sales receipt by logging in to your account and navigating to the "Order History" section. If you have any trouble accessing your sales receipt, please contact our customer service team, and we will be happy to assist you.
How can I return an item?
We understand that sometimes items may not meet your expectations, and we want to make the return process as easy as possible for our customers. To initiate a return, please contact our customer service team within 30 days of receiving your order. We will provide you with a return authorization number and instructions on how to return the item(s) in their original packaging. Please note that some items, such as mattresses and bedding products, may have specific return requirements due to hygiene and safety concerns.
Will you restock items indicated as “out of stock?”
We always strive to keep our inventory fully stocked and up-to-date, but occasionally, high demand or unexpected circumstances may result in an item being temporarily out of stock. If you see an item marked as "out of stock" on our website, we encourage you to sign up for email notifications to be alerted when the item becomes available again.
Where can I ship my order?
We offer shipping to most locations within the United States. When you place an order, you will be prompted to enter your shipping address, and our system will determine whether we can ship to your location. If your location is not eligible for shipping, you will receive an error message.
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