Delivery charges for orders from the Online Shop?
At Mattress Temple, we offer free delivery for all orders placed through our Online Shop. We believe that your convenience and satisfaction should not be hindered by additional charges. Rest assured, when you shop with us online, your mattress will be delivered right to your doorstep without any delivery fees.
How long will delivery take?

At Mattress Temple, we strive to ensure prompt delivery of your order. The exact delivery time may vary depending on factors such as your location and product availability. Generally, you can expect your mattress to be delivered within 7-10 business days from the date of purchase. We understand the importance of a good night's sleep, and we work diligently to get your mattress to you as quickly as possible. Once your order is placed, we will provide you with a more accurate estimated delivery timeframe.

What exactly happens after ordering?

After placing your order with Mattress Temple, we initiate a series of processes to ensure a smooth and efficient delivery experience for you. Here's a step-by-step breakdown of what happens after ordering:

1. Order Confirmation: Once your order is placed, you will receive an email confirmation containing the details of your purchase. This confirms that we have successfully received your order.

2. Processing and Preparation: Our team will immediately begin processing your order. This involves verifying the product availability, checking the specifications, and preparing your mattress for shipment.

3. Shipment Arrangement: Once your mattress is ready for delivery, we coordinate with our trusted shipping partners to schedule the shipment. This includes arranging the appropriate transportation and logistics to ensure your mattress arrives safely and on time.

4. Tracking Information: We will provide you with tracking information, usually via email, so you can monitor the progress of your delivery. This allows you to stay updated on the status and estimated arrival time of your mattress.

5. Delivery: Our delivery team will bring your mattress directly to your designated delivery address. They will handle the installation and setup if required, ensuring your complete satisfaction.

6. Enjoy Your New Mattress: Once your mattress is delivered, it's time to enjoy a comfortable and restful sleep! Feel free to reach out to us if you have any further questions or need assistance with your new mattress.

Throughout this process, we prioritize open communication and customer support. If you have any concerns or require additional information, our customer service team is always available to assist you.

Do I receive an invoice for my order?

Yes, absolutely! When you place an order with Mattress Temple, you will receive a detailed invoice for your purchase. The invoice serves as a confirmation of your order and includes essential information such as the item(s) ordered, quantities, prices, any applicable discounts or promotions, and the total amount paid. It also includes the billing and shipping addresses provided during the checkout process.

How can I return an order?
We understand that sometimes items may not meet your expectations, and we want to make the return process as easy as possible for our customers. To initiate a return, please contact our customer service team within 30 days of receiving your order. We will provide you with a return authorization number and instructions on how to return the item(s) in their original packaging. Please note that some items, such as mattresses and bedding products, may have specific return requirements due to hygiene and safety concerns.


When the order payment is taken of my bank account?

At Mattress Temple, we process payment for your order at the time of purchase. When you place your order online, the payment will be authorized and deducted from your bank account or charged to your credit/debit card immediately. We understand the importance of a secure and efficient payment process, and we take measures to ensure that your transaction is processed smoothly. If you have any specific concerns or inquiries about the timing of payment or any billing-related issues, our customer service team is available to assist you.

What is wishlist?

A wishlist is a feature commonly found on online shopping platforms, including our Mattress Temple Online Shop. It allows you to create a personalized list of items that you are interested in purchasing but may not be ready to buy immediately.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or wrong product from Mattress Temple, we apologize for any inconvenience caused and are here to assist you. Here are the steps you should take:

  1. Contact Customer Support: Reach out to our customer support team as soon as possible to report the issue.
  2. Provide Information: Be prepared to share your order number, the specific item that is damaged or incorrect, and any relevant photos or evidence that can support your claim.
  3. Follow Instructions: Our customer support team will guide you through the necessary steps to resolve the issue.
  4. Return or Exchange Process: Depending on the circumstances, we will provide instructions on how to return the damaged/wrong product.
  5. Resolution: Once we receive the damaged/wrong product and verify the issue, we will proceed with the appropriate resolution.
Can I change or cancel my order?

It's worth mentioning that our ability to accommodate changes or cancellations depends on various factors, including the order status and specific circumstances. Our customer support team will do their best to assist you and provide guidance based on your unique situation.

What is ``package tracking`` in my orders?

"Package tracking" refers to the ability to track the progress and location of your order once it has been shipped and is in transit to your designated delivery address. When you receive a tracking number for your order, usually provided by the shipping carrier, you can use this number to access the tracking information.